surgadewaPrivacy Policy

This page describes what we collect when you use surgadewa and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds, or play our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live casino tables, sportsbook, or esports markets, we collect personal information. We explain below what we collect, why, and how we safeguard it.

Our commitment is transparency. We do not sell your data to third parties for marketing. We share your information only with payment processors, compliance authorities, and service providers who help us operate surgadewa securely. Your data remains confidential and is protected by encryption and access controls.

If you have questions about how we handle your information, or if you want to request access to, correct, or delete your data, our support team is available during business hours in English and Indonesian.

What data we collect on surgadewa

We collect several categories of information when you use surgadewa. First, we collect identity data: your full name, date of birth, email address, phone number, and government ID number (from your KYC verification). Second, we collect address data: your residential address and proof of address (utility bill or bank statement). Third, we collect payment data: your bank account details, payment method information (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account details), and transaction history.

We also collect behavioural data: your gaming activity (games played, amounts wagered, outcomes), login history, device information (IP address, browser type, operating system), and support interactions (emails, chat logs). This data helps us detect fraud, comply with regulations, and improve our service. We do not collect sensitive data such as health information, biometric data, or financial information beyond what's necessary for payment processing.

How we use your data on surgadewa

We use your data for several purposes. First, we use it to operate surgadewa: to process your deposits and withdrawals, settle your gaming activity, and manage your account. Second, we use it for compliance: to verify your identity (KYC), prevent fraud, and comply with anti-money-laundering (AML) regulations. Third, we use it for security: to detect unauthorized access, investigate suspicious activity, and protect your account.

We also use your data to communicate with you: to send account notifications, respond to support requests, and inform you of promotions or service updates. You can opt out of promotional emails at any time via your account settings. We do not use your data for automated decision-making or profiling beyond what's necessary for fraud detection and account security.

Our surgadewa data retention policy

• We retain identity and payment data for as long as your account is active, plus five years after closure (to comply with financial regulations).
• We retain gaming activity data for as long as your account is active, plus three years after closure (for dispute resolution and audit purposes).
• We retain support communications for two years after your last interaction.
• We delete device and login data after 12 months of inactivity.
• We may retain anonymized data indefinitely for statistical and research purposes.

Third-party processors and data sharing on surgadewa

We share your data with third-party service providers who help us operate surgadewa. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification providers (who verify your KYC documents), and hosting providers (who store our servers). We require all third parties to sign data-processing agreements and to protect your data with the same security standards we use.

We may also share your data with compliance authorities, law enforcement, or regulators if required by law. For example, if we receive a court order or a request from a financial regulator, we will disclose the information requested. We do not share your data with marketing companies, data brokers, or other third parties for commercial purposes.

On surgadewa, your data is encrypted in transit and at rest; we do not sell or rent your information to third parties.

Your rights regarding data on surgadewa

You have the right to access your personal data. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within 30 days. You also have the right to correct inaccurate data: if your address or contact information has changed, you can update it via your account settings or by contacting support.

You have the right to request deletion of your data, subject to legal and regulatory requirements. If you request account closure, we will delete your data within a reasonable period, except where we are required to retain it for compliance purposes (such as AML regulations). You also have the right to data portability: we can provide your data in a structured, machine-readable format if you request it.

Cookies and tracking on surgadewa

We use cookies and similar tracking technologies on surgadewa to remember your login, store your preferences, and analyze how you use our platform. Essential cookies are necessary for the site to function (login, security). Analytics cookies help us understand user behaviour and improve our service. Marketing cookies would track you across websites, but we do not use these. You can disable non-essential cookies via your browser settings, though this may affect your experience on surgadewa.

Our servers may sit outside your jurisdiction. If you access surgadewa from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed and stored on servers located in other countries. By using surgadewa, you consent to this international data transfer. We ensure that data transfers comply with applicable privacy laws.

Security and data protection on surgadewa

We protect your data using industry-standard security measures. Your login credentials are encrypted using strong algorithms. Payment information is encrypted in transit and at rest. We use firewalls, intrusion detection, and regular security audits to protect our systems. Our staff access your data only when necessary and are bound by confidentiality agreements.

While we take security seriously, no system is completely risk-free. If you suspect unauthorized access to your surgadewa account, contact our support team immediately. We will reset your password, review your account activity, and help you secure your account. If we discover a data breach, we will notify affected users and relevant authorities as required by law.

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